Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World – A Favorite for Families in Madrid
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Key details
About the Hotel
Hermosilla, 2, Madrid, 28001,
-
Close to El Retiro Park
Great
8.9
9.6
/10
4.7
4.6
/5
Loved by Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World guests
Great service
Perfect location
Magnificent amenities
Cute concierge
"I chose Fenix because they have private, outdoor hot tubs on their 7th floor terrace."
Ray from United States
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"The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day."
Lawrence
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"The hotel is gorgeous, the food was great and it's located in a beautiful part of the city."
EmmaNene A
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5-star luxury hotel in Madrid's Salamanca district with exclusive Red Level service
Red Level Service
The Hotel Fenix Gran Melia offers an exclusive Red Level service with a private lounge on the 7th floor. Guests receive separate check-in, complimentary breakfast, and a snack buffet starting at 13:30 daily. Premium spirits including Moët Chandon champagne are freely poured in the lounge.
Dining
On-site dining includes Aduana Restaurant, Zuma Japanese restaurant, and the Fenix Cocktail Bar. In summer, dinner is served on the terrace overlooking Plaza de Colón. The Balmoral bar features professional bartenders who prepare cocktails while guests watch.
Wellness & Fitness
The full-service spa offers Thai wellness treatments and beauty services in dedicated treatment rooms. A fitness center with cardio and strength equipment is available, and spa lounge with relaxation area and massage chair is included. Guests can also use the public bath and sauna facilities.
Rooms & Amenities
The 209 rooms feature classic English-style décor with premium bedding, a pillow menu, and bathrobes with slippers. In-room amenities include a flat-screen TV, iPod station, and private bathroom with two sinks in some room categories. Rooms on the Red Level have access to the exclusive lounge and rooftop terraces.
Location & Attractions
The hotel sits next to Plaza de Colón in the upscale Salamanca district, 300 meters from Colón Metro station. Guests can walk to the Prado Museum, Reina Sofía Museum, and Thyssen Bornemisza Museum within 20 minutes. Serrano street, Madrid's high-end shopping area, is steps from the hotel entrance.
Highlights
Red Level: VIP lounge with breakfast, snacks, and free-flow Moët Chandon
Dining: Three on-site restaurants including Zuma Japanese and Aduana
Rooms: 209 rooms with pillow menu and English-style décor
Wellness: Thai spa treatments and fitness center
Location: 300 m from Colón Metro, walking distance to three major museums
Service: Separate Red Level check-in and dedicated concierge
“In Madrid's upscale Salamanca district, this hotel presents a luxury experience tailored for discerning travelers. I'm particularly impressed by the unique Red Level service, catering to VIP guests with a personalized touch. It's a notable base for cultural exploration, with convenient access to the Prado and Reina Sofía Museums.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Premier Room
2 persons
30 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Supreme Room
2 persons
33 sq. feet
2 Single beds or 1 Queen-size bed
Air conditioning
Bathtub
room details
Two-Bedroom Suite Red Level
2 persons
90 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Bathtub
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
August 2026 - August 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.8/10Review score
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled
Security
Locker room
Allergy-free rooms
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Welcome drink
Dining
Restaurant
Business
Fax/Photocopying
Spa & Leisure
Spa lounge
Facial
Beauty treatment
Public Bath
Room features
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Patio
Tea and coffee facilities
Ironing facilities
Rollaway beds
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Bedroom
Electric blankets
Media
Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Curtains
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Dining Onsite
At Hotel Fenix Gran Melia, an enticing array of dining options awaits, blending Mediterranean and international cuisines in settings that radiate warmth and charm. From intimate romantic dinners to lively cocktail hours, each venue invites guests to indulge in authentic culinary experiences that celebrate local flavors.
ADUANA
Mediterranean, International
Ambiance
Modern, Romantic
Key Offerings
Savor imaginative dishes such as tempura artichokes on pea purée with Ibérico ham and corvina bass with turmeric vegetables. Each plate is a testament to culinary artistry in a setting designed for romance and intimacy.
Reservation
Recommended
Open daily for lunch from 13:30 - 16:00 and dinner from 20:30 - 23:00.
FENIX COCKTAIL BAR
Mediterranean, Traditional
Ambiance
Traditional, Modern
Key Offerings
Enjoy a sophisticated selection of cocktails and a variety of Mediterranean-inspired small plates during high tea and cocktail hour. The bar's chic atmosphere makes it a perfect spot for relaxation or socializing.
Reservation
Not needed
Open daily from 10:00 until 01:00, later on weekends until 02:00.
Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World Location
Hermosilla, 2, Madrid, 28001,
Explore Madrid
Local Highlights
Top Attractions
Activities
Dining
Entertainment
National Archaeological Museum
5 minutes' walk
A treasure trove of Spain's history, featuring ancient artifacts and exhibitions with free admission on specific days.
El Retiro Park
12 minutes' walk
A sprawling urban oasis perfect for picnics, boating, and scenic strolls, offering beautiful gardens and monuments.
Prado National Museum
20 minutes' walk
Home to masterpieces by Goya, Velázquez, and more, this renowned museum offers guided tours and evening visits.
Plaza Mayor
25 minutes' walk
A historic square known for its stunning architecture, street performances, and vibrant atmosphere ideal for people-watching.
Biking in El Retiro
12 minutes' walk
Bike rental services available in the park, providing an exhilarating ride through scenic pathways and beautiful gardens.
Yoga in the Park
12 minutes' walk
Relaxation-focused yoga classes held outdoors, perfect for unwinding amidst nature, with various sessions available.
Tapas Tour
20 minutes' walk
Join a guided walking tour that immerses you in Spain's culinary delights, sampling local dishes at various neighborhood eateries.
Kayaking at Madrid Rio
12 minutes' drive
Thrilling kayaking experience along Madrid Rio, providing rentals and safety gear for an unforgettable adventure on the water.
Epoque by Gran Melia
1 minute' walk
Exquisite dining experience featuring contemporary cuisine with a focus on fresh, local ingredients in a sophisticated setting.
Ten con Ten
4 minutes' walk
Stylish tapas bar known for its vibrant atmosphere, serving creative dishes and a selection of fine wines and cocktails.
99 KO Sushi Bar
1 minute' walk
Modern sushi venue offering a variety of fresh sashimi, rolls, and Japanese dishes, perfect for a casual meal or takeout.
La Nicoletta Castellana
4 minutes' walk
Charming Italian eatery known for its wood-fired pizzas and hearty pasta dishes, with options to accommodate dietary preferences.
Teatro Español
20 minutes' walk
Historic theater showcasing a range of performances, from classical plays to contemporary productions, appealing to all ages.
Café Central
20 minutes' walk
Renowned jazz club with an inviting ambiance hosting live music events, perfect for a cozy night out with friends or loved ones.
Sala BarCo
15 minutes' drive
Trendy bar and concert space that features local bands and DJs, popular among young crowds for its lively atmosphere.
Circo Price
20 minutes' walk
Family-friendly venue offering circus performances and entertainment suitable for all ages, creating a delightful experience.
Tips on navigating the city
City Centre
Madrid 18 min · 5000 ft
Airports
Adolfo Suarez Madrid-Barajas (MAD) 31 min · 12.7 mi
Underground
Colon 4 min · 1000 ft
Serrano 4 min · 1000 ft
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A continental breakfast is served and charges are applicable.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian
Year renovated:
2008
Number of floors:
7
Number of rooms:
200
Former name
hotel fenix gran melia
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 338 verified reviews
9.0 /10
Perfect
90 %
Recommend
Breakfast
7.5/10
Cleanliness
9.1/10
Comfort
9.2/10
Facilities
8.8/10
Free WiFi
8.8/10
Location
9.7/10
Paid Wi-Fi
9.0/10
Staff
9.5/10
Value for money
8.0/10
Pros
Convenient location
Attentive staff
High-class restaurant
Cons
Small rooms
Slow service
Guest reviews
based on 2721 reviews
4.5/5
based on 535 reviews
8.9/10
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FAQs
About Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World
Which landmarks are closest to the wonderful Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
Guests of the wonderful Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World can visit the public Descubrimiento Garden (just steps from the accommodation), or Plaza de Colon placed 10 minutes' walk away.
Should we expect an airport shuttle to bring us to the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
Airport shuttle which will take you to the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World with a 32-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.
Does the Madrid hotel have a car parking on site?
Yes, at the Madrid hotel there are parking spaces provided on site.
Is there any public transport available next to the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
Yes, there is Metro Colon bus stop located right near the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World and Serrano metro station set approximately a 5-minute walk away.
Can I eat breakfast at the 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
Yes, guests can enjoy breakfast, served daily in the restaurant of the 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World.
What payment methods are available in the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
At the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World, you can pay using American Express and Visa.
What room types does the hotel comprise?
The hotel provides such room types as Presidential Two-Bedroom Penthouse Suite, Master Two-Bedroom King Suite, and Supreme Connecting King Room.
Does the Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World staff speak foreign languages?
Yes, the staff of the Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World can help you in English, Spanish, and Italian.
Which facilities does the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World provide?
Top locations of the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World include baggage storage and a lobby area, whereas guests' safety will be ensured with a safety deposit box and 24-hour security.
Does the Madrid hotel feature any spa facilities?
Guests of the Madrid hotel can relax with a head massage, a back massage, and a facial massage or facials and a massage treatment offered at a full spa.
Is swimming pool available at the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World?
Yes, the wonderful 5-star Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World features a swimming pool.
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